Terms & Conditions

(Last updated on 28 November 2017)

These Terms and Conditions are a contract between you (the Survey Respondent) and Kantar South Africa (Pty) Ltd (Kantar), of which Kantar Insights Mobile is a division, and apply when you access the Kantar Insights Mobile site (the Site) on your mobile device or on any other electronic device to complete a survey prepared by Kantar Insights Mobile (a Digital Survey).  These Terms and Conditions regulate the manner in which Kantar Insights Mobile operates and manages the Digital Surveys which are hosted on its Site and which are made available to you through a link contained in a text message (SMS) or email.

Please read these Terms and Conditions carefully when using our Site on your mobile device or on your electronic device and before completing a Digital Survey. By accessing and/or using our Site and/or our Digital Surveys, you confirm that you accept these Terms and Conditions.  If you do not agree to these Terms and Conditions, you must not use the Site or complete a Digital Survey. 

Application

Your use of the Site and/or the Digital Surveys must at all times be in compliance with these Terms and Conditions.  These Terms and Conditions are subject to change at any time with or without notice.  In such instances, we will revise the “last updated” date at the top of the Terms and Conditions.  You accept that any changes to the Terms and Conditions will be binding on you, and that your use of the Site and/or the Digital Surveys will at all times be subject to the Terms and Conditions that are in force at the time that you use the Site and/or the Digital Surveys.  Your continued use of the Site and/or the Digital Surveys after the effective date of a change will amount to acceptance by you of the changed Terms and Conditions.

It is your responsibility to check these Terms and Conditions from time to time to learn of any changes to the Terms and Conditions.

Who may use the Site and the Digital Surveys?

Unless otherwise specified, the Site and/or the Digital Surveys are intended for your personal, non-commercial and lawful use only. If you are under the age of 18, you must have the consent or permission of your parent or guardian to complete a Digital Survey and you will be asked to confirm that you have the necessary consent. Corporate entities may not use the Site and/or the Digital Surveys without the prior written consent of Kantar Insights Mobile.

Kantar Insights Mobile reserves the right, in its sole and absolute discretion, to disqualify any Survey Respondent from a Digital Survey.

How does a Digital Survey work?

Once you have indicated that you wish to participate in a Digital Survey, you will receive an SMS or email, which is sent to the cell phone number or email address that you have provided for this purpose, containing a link to the Digital Survey. Alternatively, an SMS or email may have been forwarded to you by someone you know.  You may, at this stage, still decide whether you want to participate in the Digital Survey.  You may also opt-out of receiving further communications from Kantar Insights Mobile.

By clicking on the link contained in the SMS or email, you will be transferred to a web-based Digital Survey, which you will be required to complete. 

You may be requested to verify your cell phone number or email address at some stage during the process of completing a Digital Survey.

You may receive an incentive to complete a Digital Survey in the sole and absolute discretion of Kantar Insights Mobile.  You will only be eligible for this incentive provided that you are not disqualified from completing the Digital Survey for any reason, including for failing to satisfy any or all of the recruitment criteria for a specific Digital Survey.  Kantar Insights Mobile also reserves the right not to give you an incentive for completing a Digital Survey if, in the sole and absolute discretion of Kantar Insights Mobile, the quality and content of your response is not satisfactory or you have submitted duplicate interviews.

The incentive may include entry into a prize draw, the awarding of one or more gift voucher code(s), the awarding of one or more mobile airtime voucher codes, the automatic top-up of mobile airtime (pin-less top-up), or some other incentive that Kantar Insights Mobile, in its sole discretion, deems appropriate.

Mobile airtime voucher, pin-less top-up and gift voucher incentives

If you qualify for a mobile airtime voucher, pin-less top-up incentive or gift voucher incentive for the completion of a Digital Survey, you will receive an SMS from AME Mobile Solutions either confirming the automatic top-up of your mobile phone account, or containing one or more mobile airtime voucher code(s) or gift voucher code(s) upon your completion of the Digital Survey.  If you are sent mobile airtime voucher codes or gift voucher codes, you must redeem the mobile airtime voucher or gift voucher incentive, using the voucher code(s) provided, within 30 (thirty) days of receiving the SMS containing the voucher code(s). You are responsible for informing Kantar Insights Mobile immediately, or within 14 (fourteen) days after completing the Digital Survey, if you have not received your SMS or email containing one or more mobile airtime voucher code(s) or gift voucher code(s) or if you are experiencing any difficulties in redeeming your voucher code(s).  If you do not notify Kantar Insights Mobile that you have not received an SMS containing one or more mobile airtime voucher code(s) or gift voucher code(s), or if you do not notify Kantar Insights Mobile that you are experiencing difficulties with redeeming your voucher code(s), within the stipulated time period, then Kantar Insights Mobile will cancel your mobile airtime voucher or gift voucher incentive and return the voucher code(s) to stock.  Kantar Insights Mobile and its clients will have no responsibility or liability for any claim, loss, injury or damage arising out of or in connection with you not receiving or redeeming the mobile airtime voucher code(s) or gift voucher code(s) within the stipulated time period or in respect of any network failure that results in you not receiving the SMS.

If you qualify for the automatic top-up of your mobile phone account and you do not receive an SMS notification confirming the automatic top-up, your account should still automatically be credited with the due amount. You are responsible for informing Kantar Insights Mobile within 14 (fourteen) days after completing the Digital Survey, if the balance on your mobile phone account is not credited with the relevant amount.

Digital Survey Prize Draw Terms and Conditions

The Digital Survey prize draw (prize draw), which is offered by Kantar Insights Mobile, is exclusive to selected Survey Respondents who have received a link indicating that they will be entered into a prize draw upon completion of the Digital Survey. 

  1. By accepting the Terms and Conditions and/or by accepting any prize, if you are a winner, you also agree to be bound by these prize draw terms and conditions which are incorporated within the Terms and Conditions.
  2. In order to be eligible to enter the prize draw, you must: (1) have received an SMS or email from Kantar Insights Mobile indicating that entry into a prize draw is offered upon completion of the Digital Survey, (2) satisfy all of the qualification criteria for participating in the Digital Survey, including being a permanent resident of the country in which the Digital Survey is conducted, and (3) complete the Digital Survey in full.
  3. If you meet all the eligibility requirements set out above, you will be automatically entered into the prize draw.
  4. You are restricted to only one entry into the prize draw per Digital Survey
  5. Any employee, director, member, partner, agent or consultant of, or any person who directly or indirectly controls or is controlled by, Kantar and/or immediate family members of any employee, director, member, partner, agent or consultant of or person indirectly or directly in control or controlled by Kantar, its clients, advertising agencies, advisers, dealers, suppliers and its affiliates and/or associated companies is disqualified from entering the prize draw.
  6. The prize draw starts and closes on the dates specified in the SMS or email sent to you by Kantar Insights Mobile, both days inclusive. The starting and closing dates may also be specified in the Digital Survey. You must have completed the Digital Survey by midnight on the closing date of the prize draw.
  7. The prizes for the prize draw consist of the prizes listed in the SMS or email sent to you by Kantar Insights Mobile, or as specified in the Digital Survey. Each winner will receive one prize.
  8. The number of possible winners will be specified in the SMS or email sent to you by Kantar Insights Mobile, or in the Digital Survey. Winners will be selected by a random draw from all eligible entries within 14 (fourteen) days of the prize draw closing date.  The judges’ decision is final and no further correspondence will be entered into.
  9. The winners’ contact details will be obtained from the details submitted as part of the Digital Survey. Each winner will be informed telephonically, by SMS or by email within 7 (seven) days after his or her name has been drawn, that he or she has won a prize. Any calls may be recorded for verification purposes. Kantar Insights Mobile reserves the right to disqualify a winner and draw an alternative winner if, after 3 (three) attempts to contact the initial winner, that winner could not be reached.  If a winner cannot accept a prize for any reason, that winner will forfeit his or her prize and another winner will be selected.
  10. You will be required to provide Kantar Insights Mobile with proof of identification in the form of a copy of your identity document or passport. If the prize is a travel voucher, you will be required to be in possession of a passport, which is valid for at least 6 (six) months after the final travel date.
  11. You must also have a valid bank account or potential access to a valid cash-receiving facility. Cash prizes will be transferred into winners’ nominated bank accounts within 7 (seven) days from the date on which Kantar Insights Mobile received the correct banking details and proof of identification. Kantar will not be held responsible for any delays in payments.
  12. Prizes are not transferable and cannot be exchanged for cash or any other item. If, for any reason, Kantar cannot provide any of the prizes, Kantar Insights Mobile will award an alternative prize of a similar value.
  13. Kantar may require the winners to be identified, photographed and published in any form of media, whether printed or digital, or to appear on radio and television, when accepting their prize and/or after having received their prize. The winners will be given the opportunity to decline the publication of their images and to decline participation in Kantar Insights Mobile’s marketing material in so far as it relates to the prize draw.
  14. Kantar Insights Mobile and its delivery agent do not accept responsibility or liability for any losses, damages, costs or claims in connection with the prize draw or resulting from acceptance, possession or use of any prize, and will not be responsible or liable for any further expenses or fees required for purpose of using, applying or enjoying the prize won in a prize draw.
  15. Kantar Insights Mobile reserves the right to amend, suspend, postpone or terminate the prize draw and any prizes, or any aspect thereof, for any reasons whatsoever and without notice. In such event, you hereby waive any rights or expectations which you may have against Kantar Insights Mobile and acknowledge that you will not have any recourse or claim of any nature against Kantar Insights Mobile.

Your use of the Site and the Digital Surveys

You are responsible for any content that you submit with a Digital Survey.  You agree that this content, and our use of this content, will not infringe upon any copyright, your right to privacy, proprietary rights, intellectual property rights, or any other right of a third party. 

You further acknowledge and agree that –

  • you will not submit or distribute content which is or which Kantar Insights Mobile, in its sole discretion, considers is unlawful, harmful, threatening, abusive, harassing, wrongful, defamatory, vulgar, obscene, offensive, indecent, invasive of another person’s privacy, hateful, or otherwise objectionable;
  • you will not use any harmful or malicious code including viruses, Trojan horses, worms or spiders to interfere with or access any data, communications, content or software associated with the Site or the Digital Survey;
  • you will not take any steps to interfere with the Site or any other Survey Respondent’s use of the Site including, for example, by means of overloading or crashing the Site;
  • you will not frame portions of the Site within another website or alter the appearance of the Site or any of the Digital Surveys; and
  • you will not manipulate any poll, survey or prize draw available on the Site.

You agree that you are responsible for ensuring the security of the mobile device or electronic device that you use to access the Site and the Digital Surveys.  Any activity on the Site or the Digital Surveys authenticated with your cell phone number or email address will be deemed binding on and attributable to you personally.  You must notify Kantar immediately, in writing, at info@mobiworkx.com, if you become aware of any unauthorised use of your mobile device or one of your electronic devices or of any other breach of security or attempted breach of security.

When completing a Digital Survey, you must either confirm (1) that you are over the age of 18, or (2) if you are under the age of 18, that you have the consent of your parent or guardian to complete the Digital Survey and to participate in any prize draws which may be offered by Kantar Insights Mobile, in accordance with these Terms and Conditions and the Digital Survey Prize Draw Terms and Conditions, from time to time. If you have indicated that you are under the age of 18, you will only be able to continue with the Digital Survey if you provide confirmation of your parent or guardian’s consent. Kantar Insights Mobile does not knowingly collect any information from persons under the age of 18 who do not have the consent of their parent or guardian.  You are hereby notified that if you have provided Kantar Insights Mobile with any incorrect or fraudulent information regarding your age or date of birth, Kantar will collect your personal information on the basis that you are over the age of 18.  You agree to accept full responsibility for your actions in this regard, and indemnify Kantar against any claims and/or damages that Kantar may incur as a result of any incorrect or fraudulent information regarding your age.

If you no longer wish to participate in any Digital Surveys, you may request Kantar Insights Mobile to stop sending you any further SMSs or emails containing links to Digital Surveys.   If you want to exercise the option to “opt-out” of any of our communications, you can do so at any time by either:

  • using the “opt-out” facility in any SMS or other electronic communication from us;
  • sending an e-mail to: info@mobiworkx.com; or
  • using the in-survey unsubscribe facility available on completion of a Digital Survey.

Your privacy

We process information about you in accordance with our Privacy Policy which follows these Terms and Conditions.  By using the Site and/or by completing the Digital Surveys which contain your personal information, you consent to Kantar processing your personal information in accordance with its Privacy Policy.  You further confirm that all information submitted by you is complete, truthful, accurate and up-to-date.

Intellectual Property

The Site and the Digital Surveys consist of software and content, which may include, but is not limited to, images, text, questionnaires, surveys, animation, photographs, videos, graphics, music, sound and voice (Content). 

The software and Content contained on the Site and the Digital Surveys is the Intellectual Property of Kantar and Kantar’s clients. 

  • Kantar shall own and retain all right, title and Intellectual Property rights and interest in and to all software and Content on the Site and contained in the Digital Surveys, including but not limited to your responses to questions contained in the Digital Surveys, and any other data provided by you or on your behalf.
  • All Intellectual Property and Content that is not owned by Kantar and that appears on the Site and/or the Digital Surveys, is the property of Kantar’s clients. All Intellectual Property rights specifically related to and owned by Kantar’s clients, except for source codes and/or any proven copyright that may vest with Kantar, shall vest with the relevant Kantar client or its successors-in-title for the life of the Intellectual Property, as well as for any extensions or renewals. The copyright in any Content that has been developed by Kantar’s clients at their own cost for exploitation through the Site, shall vest with those clients.

You acknowledge and agree that the software and Content available on the Site and the Digital Surveys may not be used in violation of the Intellectual Property rights of Kantar and/or Kantar’s clients.    

Availability of the Site and the Digital Surveys

You acknowledge and agree that the Site and the Digital Surveys are provided “as is” and that, except as otherwise contained in these Terms and Conditions, Kantar and its clients will have no responsibility or liability for any claim, loss, injury or damage arising out of or in connection with the loss or deletion of, or failure to receive, process or store, any information submitted by you including any survey or poll results or responses, or in respect of any loss of use of the Site and/or the Digital Surveys.  While Kantar Insights Mobile will endeavour to ensure that the information provided by it on the Site and/or the Digital Surveys is accurate and complete, Kantar makes no warranty about the accuracy, reliability, completeness or timeliness of such information provided to you.

You understand and accept that you may, from time to time, have to wait for information to load when you are completing a Digital Survey.  This includes, but is not limited, to a delay when Kantar Insights Mobile captures your GPS co-ordinates, with your consent, when you are accessing a Digital Survey with your mobile device or electronic device.  While Kantar will make all reasonable attempts to ensure that the Site and/or the Digital Surveys are always available and accessible, Kantar does not provide any warranties or make any representations as to the suitability, reliability, availability, timeliness, quality, lack of viruses or other harmful components of the Site and/or the Digital Surveys, the speed of access that can be expected, or that the responses to the Digital Survey will be delivered to Kantar Insights Mobile.  Kantar further takes no responsibility for, and will not be liable for, the Site being temporarily unavailable or inaccessible for reasons beyond Kantar’s control .

You understand and accept that not all mobile devices or electronic devices will ensure access to the Site and the Digital Surveys, and that the capabilities of your mobile device or your electronic device may limit the availability of the Site and the Digital Surveys on your mobile device or electronic device.  You further understand and accept that it is your responsibility to acquire and maintain the hardware and Internet connectivity necessary to access the Site and to complete the Digital Surveys, and that you are responsible for paying all fees that are due in respect of the hardware, Internet connectivity and bandwidth consumed while accessing the Site and completing the Digital Surveys.

Kantar Insights Mobile reserves the right at any time and from time to time to suspend, modify or discontinue (temporarily or permanently) the Site and/or the Digital Surveys or any part thereof for any reason, including repairs or upgrades to any of Kantar’s systems. Kantar Insights Mobile, in its discretion, also reserves the right at any time to change or discontinue any features or other technical aspects of the Site and/or the Digital Surveys including, but not limited to: Content, hours of availability and equipment needed for access or use of the Site and/or the Digital Surveys.

Kantar Insights Mobile may suspend or discontinue your access to the Site and/or the Digital Surveys pending any investigation into a possible breach by you of these Terms and Conditions or of the Privacy Policy. Kantar may recover from you any losses, damages, costs or expenses incurred by Kantar resulting from or arising out of your non-compliance with any provision of these Terms and Conditions or the Privacy Policy, or your wilful misuse of the Site or the Digital Surveys. Kantar may also, in its sole discretion, declare any accumulated or offered incentives or prizes due to you as null and void.  Kantar will cooperate with any law enforcement authorities or court order, within the limits of applicable law, requesting or directing us to disclose your identity.

Jurisdiction and Enforceability

The Terms and Conditions are governed by and interpreted in accordance with the law of the Republic of South Africa.  In the event of any legal dispute or action being brought in connection with these Terms and Conditions, the parties agree that the High Court of South Africa, Gauteng Local Division, Johannesburg, shall have jurisdiction to hear any such disputes and each party hereby consents to such jurisdiction of the courts.

Each provision of these Terms and Conditions is severable from the other provisions.  If any provision is found by a Court of competent jurisdiction to be invalid or unenforceable for any reason, the remaining provisions of these Terms and Conditions shall nevertheless remain valid and enforceable.

General

You may not cede, assign, delegate or in any other way alienate or dispose of any or all of your rights and obligations under and in terms of these Terms and Conditions without Kantar’s prior written approval.  Kantar is entitled to cede, assign or otherwise transfer its agreement with you or its rights in terms of the agreement without your prior consent and without giving notice to you.

These Terms and Conditions, including the Digital Survey Prize Draw Terms and Conditions, read together with the Privacy Policy, constitute the whole agreement between you and Kantar and, except to the extent otherwise provided in these Terms and Conditions and the Privacy Policy, no undertaking, representation, term or condition relating to any subject matter covered in these Terms and Conditions and the Privacy Policy, which is not expressly incorporated in these Terms and Conditions and the Privacy Policy, will bind on any of the parties.

 

Digital Survey Privacy Policy

(last updated 22 September 2017)

Kantar Insights Mobile, a division of Kantar South Africa (Pty) Ltd (Kantar) is committed to protecting your privacy and complying with applicable data protection and privacy laws in South Africa when you access the Kantar Insights Mobile site (the Site) on your mobile device or on any other electronic device to complete a survey prepared by Kantar Insights Mobile (a Digital Survey). Kantar is ISO 20252 compliant.* Kantar’s interviewing and research processes also comply with the South African Market Research Association (SAMRA) code of conduct.

Any personal information that you provide when accessing the Site and completing a Digital Survey will be used and retained in accordance with this Privacy Policy and all other relevant codes and standards.

This Privacy Policy is intended to inform you of the privacy practices that apply to your access and use of the Site and to your completion of a Digital Survey, and to explain how we collect, store, use, transfer and disclose your personal information.  We also describe the kinds of information that Kantar collects from you. 

By accessing and using the Site and by completing a Digital Survey and/or by submitting personal information to Kantar Insights Mobile through any other means, you agree to the processing of your personal information in the manner provided for in this Privacy Policy. 

How does a Digital Survey work?

Once you have indicated that you wish to participate in a Digital Survey, you will receive a text message (SMS) or email, which is sent to the cell phone number or email address that you have provided for this purpose, containing a link to the Digital Survey. An SMS or email may also have been forwarded to you by someone you know.  You may, at this stage, still decide whether you want to participate in the Digital Survey.  You may also opt-out of receiving further communications from Kantar.

By clicking on the link contained in the SMS or email, you will be transferred to a web-based Digital Survey, which you will be required to complete. 

You may be requested to verify your cell phone number or email address at some stage during the process of completing a Digital Survey.  The other type of information collected by Kantar Insights Mobile in a Digital Survey is described in further detail below.

What information is personal information?

Personal information or personal data is information that relates to you.  Personal information includes, for example, your name, contact information including your cell phone number, email address, identity number, age, gender, income, ethnic group and information relating to your education, criminal, employment, and/or financial history.  Information that is not linked to a particular individual, such as statistical or aggregated information, is not personal information and is not covered by this Privacy Policy.

What type of information does Kantar Insights Mobile collect?

Contact information

You may be asked to verify your cell phone number or email address when you access and/or complete a Digital Survey.  

Personal information

When you complete a Digital Survey, we will collect personal information relating to you, including, but not limited to, your age, gender and income category. We may also collect special personal information relating to you regarding your race or ethnic group.  We will also collect your personal opinions, views and preferences that you have expressed in respect of the various issues covered in a Digital Survey.

Mobile device or other electronic device information

We may automatically collect information, using PHP tags or other software, about the mobile device or electronic device that you use to access and complete the Digital Survey, including, where available:

  • the type of mobile device or other electronic device that you use, such as the make and model of your device;
  • the user agent and Internet browser installed on your mobile device or on your electronic device;
  • information about your mobile device’s or your electronic device’s operating system; and
  • additional information associated with your mobile device or your electronic device, including your mobile device’s or electronic device’s screen resolution.

Information collected through other sources

We may use cookies on the Site.  Cookies are small bits of data we store on the mobile device you use to access a Digital Survey so that we can identify users and so that we can also collect technological information.  Each cookie expires after a certain period of time, depending on what we use it for.  These cookies will collect general usage data such as your browsing history.

We may also use Javascript or other software to collect your GPS location, or related data to enable location services, but we will only collect this information if we have first obtained your permission to do so.

How is your personal information used?

Only personal information that is necessary for the purposes stated in this Privacy Policy will be collected, stored, used and otherwise processed by Kantar Insights Mobile.

Using the information submitted in a Digital Survey

We will use your personal information, including your particular responses to questions in a Digital Survey that may reflect your views, opinions, beliefs and preferences on certain issues and which may also include your special personal information, such as your race or ethnic origin, for analytical and research purposes.  All such non-aggregated personal information which includes information from which you can be identified, is stored on servers in South Africa.  Only authorised Kantar personnel will be permitted to view this information.  Access by authorised Kantar personnel is password controlled. 

We will also use the information submitted by you in a Digital Survey to compile research reports and general statistical information.  The information contained in any such reports and in any other related documents will always be in aggregated form and will be de-identified so that you cannot be identified from that information.  In other words, your personal information will never be contained in a report that is to be provided to third parties, in a manner that could be linked directly to you. 

A segmented database of respondents

If, at the end of the Digital Survey, you indicate that you would like to be contacted again to participate in another Digital Survey, then we will use your personal information, including your contact information and demographic characteristics, as well as your special personal information such as your race or ethnic group, to create a segmented database of respondents, which we will use for the purposes of recruiting respondents, including you, to participate in further Digital Surveys.  In this regard, respondents will be categorised in accordance with their personal information, such as their age, gender, ethnic origin and income.  We will not share this segmented database with any third party.

You may notify us at any point if you would like us to remove your personal information from this segmented database and if you would like to opt-out of receiving any further communication from us.

Communicating with you

We may use your personal information to identify you as a respondent, to send you links to a Digital Survey via an SMS or an email, or to send you a voucher code or voucher codes as a reward for completing a Digital Survey.

Storage of personal information

Personal information that is collected by Kantar Insights Mobile will be stored and processed in South Africa only.  As such, no personal information will be transferred and/or stored outside of South Africa. 

However, aggregated information which has been de-identified to the extent that you cannot be identified from that information may be stored on servers in various countries outside of South Africa.

Collecting the data of minors

Kantar Insights Mobile does not knowingly collect any information from persons under the age of 18 who do not have the consent of their parents or guardians.  Respondents are asked to confirm that they are over the age of 18 and that, if they are under the age of 18, they have consent from their parent or guardian when completing a Digital Survey. If respondents have indicated that they are under the age of 18, they will only be able to continue with the Digital Survey if they confirm that they have the necessary consent from their parent or guardian. Our databases may contain personal information of children under the age of 18 who do not have the necessary consent from their parent or guardian because it is not always possible for us to verify precisely the age of the respondent.

What information may be disclosed to third parties?

Authorised third parties: Kantar Insights Mobile will not share your personal information, including your special personal information, with other companies in its group, including affiliates and subsidiaries.  Your personal information will only be shared with a limited number of our software developers for the purposes of facilitating, developing and coordinating Kantar Insights Mobile’s operating systems, and for preparing Digital Surveys.    

However, aggregated or anonymised information generated from the personal information and special personal information submitted to Kantar Insights Mobile in the Digital Surveys, including research reports and statistical information, will be disclosed to third parties, including Kantar Insights Mobile clients on whose behalf Digital Surveys are generally conducted.  Aggregated information does not contain any information that could be used to identify you and does not include your personal contact information.

Mandatory disclosure: It may be necessary, to comply with any law, for the purposes of litigation, or to comply with requests from public and governmental authorities within or outside your country of residence for Kantar Insights Mobile to disclose your personal information.

Necessary disclosure: Kantar Insights Mobile may also disclose information about you to a third party if we determine that disclosure is reasonably necessary to enforce our terms and conditions or to protect our operations. 

Control of your personal information

Your personal information that is collected by Kantar Insights Mobile will only be used for the purposes described in this Privacy Policy.

Access to your personal information

We take reasonable steps to ensure that the personal information we collect and store is accurate, complete and up-to-date.  We also endeavour as best we can to delete any incorrect or unnecessary personal information, particularly in respect of your contact details.  We will also provide you with the means to ensure that your personal information is accurate, complete and up-to-date. In this regard, you can access your personal information by contacting Kantar Insights Mobile using the contact information set out in this Privacy Policy.

Please remember that it is in your best interests to provide us with your correct details, especially your correct contact details.

Security of your personal information

Kantar Insights Mobile is committed to protecting the security of your personal information and will take all reasonable steps to secure the personal information that you submit to us, including your contact information.  We use a variety of security technologies and physical, electronic and managerial procedures to protect the personal information that we have collected, or that you have provided, from unauthorised access, use or disclosure.  This will minimise the risk of loss, misuse, alteration, disclosure and unauthorised access of your information that is under our control.  Unfortunately, the transmission of information via the Internet is not completely secure. Although we will do our best to protect your personal information, we cannot always guarantee the security of your personal information which is transmitted via our Site.

Retention of your Personal Information

If, at the end of the Digital Survey, you indicate that you do not want to be contacted again to participate in another Digital Survey, we will keep your personal information only for as long as is necessary to achieve the purpose for which the information was collected.  On the other hand, if, at the end of the Digital Survey, you indicate that you would like to be contacted again to participate in another Digital Survey, we will store your personal information in our segmented database of respondents unless or until you request that your personal information is removed from our segmented database in accordance with this Privacy Policy.

How to opt-out

Should you wish to exercise the option to “opt-out” of any of our communications or to remove any of your personal information from our servers, including from our segmented database of respondents, you can do so at any time by either:

  • using the opt-out facility in any SMS or other electronic communication from us;
  • using the in-survey unsubscribe facility available on completion of a Digital Survey.

Changes to this Privacy Policy

Kantar Insights Mobile may change or update this Privacy Policy from time to time, with or without notice to you.  In such instances, we will revise the “last updated” date at the top of the Privacy Policy.  We also recommend that you revisit this Privacy Policy from time to time when you access and complete a Digital Survey, to learn of any such changes to the Privacy Policy.

Contact Information

Kantar Insights Mobile welcomes your questions regarding the personal information that we may collect or otherwise process, and/or your comments regarding this Privacy Policy.  You may send these questions and/or comments to us by reply SMS or by sending an email to: info@mobiworkx.com.

* ISO 20252 is a standard developed by the International Organization for Standardization which sets terms, definitions and service requirements for organizations and specialists conducting market, opinion and social research.  The standard sets out requirements for a quality management system as well as requirements for the confidentiality of research, project documentation, training, outsourcing, and reviewing the effectiveness of the quality system as a whole.